finbaar
Rank = Shaun Vipond
Posts: 227
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Post by finbaar on Aug 18, 2021 16:10:35 GMT
I think we need to give the club time on this, I'm sure they'll come to a better solution soon. Here's hoping.
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irvo
Rank = Mick Galloway
Posts: 40
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Post by irvo on Aug 18, 2021 18:39:30 GMT
Why not sell tickets in advance for those that want to ?
Then have cash turnstiles open on the day for those who want to come down and not stand in a slow moving queue
Everyone around me was complaining last night, all well and good in august but what about in december when its freezing cold and pissing down. Dont think many people could be on with standing in a 15min queue in that
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Post by derwentender on Aug 19, 2021 11:03:50 GMT
I understand that maybe online ticketing is expensive - but why not offer it with the cost added on to each ticket? I can't imagine it would be prohibitive, maybe 50p extra? Spot on. We are all used to paying booking fees. 50p sounds fair. It would be good to get an automatic reminder in order to accept on the phone. Edit: If possible, set up the booking fee as a payment to the Supporters' Club in the form of a gift so as not to attract VAT.
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Post by westworld on Aug 19, 2021 11:22:28 GMT
Been this morning to buy ticket for Saturday, a steady stream of supporters down,tickets also available for next Saturday's game,I appreciate this situation isnt convenient for a lot but we probably have to accept that the volunteers in charge are doing their best and those unable to obtain tickets in the week may have to change their habits and arrive earlier on match day
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Post by blackprince on Aug 19, 2021 12:16:13 GMT
Why not sell tickets in advance for those that want to ? Then have cash turnstiles open on the day for those who want to come down and not stand in a slow moving queue Everyone around me was complaining last night, all well and good in august but what about in december when its freezing cold and pissing down. Dont think many people could be on with standing in a 15min queue in that Depends on the size of the que. If we continue to be successful crowds will increase and so will the ques. The que would have been bigger if it was all cash entry. So buy a ticket(s) or get down earlier and enjoy a drink in the Tony Hopper bar. People need to adapt to the new norm. I know old habits die hard! Cashless entry is now the trend at many football clubs and other entertainment venues. Check out what is happening in Sweden. Have a word with the Chairman and he will explain about the hassle of handling cash on a matchday, the preparation required through the week, cash floats, cash held on site, security issues, trips to the bank etc etc. On matchdays, again security issues, adding it all up, the preparation to take it all to the bank. Tues night I would estimate circa £5k if it had all been in cash. Remember we are a part time Club run by volunteers.
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finbaar
Rank = Shaun Vipond
Posts: 227
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Post by finbaar on Aug 19, 2021 13:37:46 GMT
Why not sell tickets in advance for those that want to ? Then have cash turnstiles open on the day for those who want to come down and not stand in a slow moving queue Everyone around me was complaining last night, all well and good in august but what about in december when its freezing cold and pissing down. Dont think many people could be on with standing in a 15min queue in that Depends on the size of the que. If we continue to be successful crowds will increase and so will the ques. The que would have been bigger if it was all cash entry. So buy a ticket(s) or get down earlier and enjoy a drink in the Tony Hopper bar. People need to adapt to the new norm. I know old habits die hard! Cashless entry is now the trend at many football clubs and other entertainment venues. Check out what is happening in Sweden. Have a word with the Chairman and he will explain about the hassle of handling cash on a matchday, the preparation required through the week, cash floats, cash held on site, security issues, trips to the bank etc etc. On matchdays, again security issues, adding it all up, the preparation to take it all to the bank. Tues night I would estimate circa £5k if it had all been in cash. Remember we are a part time Club run by volunteers. I don't disagree with this at all. But at the moment we have a queue to pay by cash on match day and then another to get through the turnstile after paying. That's crazy.
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Post by starboy on Aug 19, 2021 13:52:42 GMT
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mike61
Rank = Kevin Gray
Posts: 3
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Post by mike61 on Aug 19, 2021 21:55:22 GMT
Good points Ash. I'm on holiday at the moment so wasn't there last night so didn't see the 'situation'. But if ythe club is accepting payment in cash on a match day then this must be done at a turnstile - that's bloody obvious. Also allowing payment by card us great and that can be done as now. I would love to see the explanation for the current situation over paying at one turnstile.
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mike61
Rank = Kevin Gray
Posts: 3
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Post by mike61 on Aug 19, 2021 21:59:32 GMT
So the experience last night was not as bad as i expected, couldn't see how the office would cope with a big crowd but seems it didnt affect the attendance. However it only coped because you could give correct change outside to someone with a load of tickets who then handed the cash to another guy to hold in his hand all crunched up, and he looked like he was struggling to hold it all Can anyone explain to me why handing cash to someone on the road outside the ground is preferable to handing cash to someone in a turnstile? That guy could have easily dropped some of that money, you had to have exact change or anyone could have robbed him and run off. More seriously anyone could turn up with a load of fake tickets and pretend to be selling them, if you were an away supporter you wouldnt know who was connected to the club or not. So while the points i made in the match thread about online still stand, it is clear that the system will not cope with a large crowd unless the club resorts to taking cash in a far more chaotic and insecure way than just having turnstile take it Finally can someone explain what the system is trying to achieve? prevent theft? covid spread? get the attendance counted earlier? over-ordered paper tickets last season and need to use them up?
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mike61
Rank = Kevin Gray
Posts: 3
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Post by mike61 on Aug 19, 2021 22:20:45 GMT
Hi Ash, bit of background my name is Mike Yeoman I have been a volunteer in that area of the ground for 13 years, just a quick explanation of the events of Tuesday night, with the amount of people outside waiting for tickets at 7:15pm I took it upon myself to get tickets from the office and sell them outside to take pressure off the office and reduce the build up outside, when this did not work we set up a cash payment outside the office, again this did not help so I took it upon myself to take a float to the turnstile for cash payments with the intention of getting everyone into the ground before kick off which we eventually achieved, I take on board your comments and in hindsight selling tickets outside the ground was probably the wrong thing to do but my intention was to clear the area before kick off, in defence of the club tickets had been on sale well in advance of the game but when you get 250 - 300 people turning up in the last half hour there is not a lot you can do about it, it was a learning curve. Hope that explains how the situation arose and the decisions behind it.
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Post by upthereds on Aug 20, 2021 7:08:50 GMT
Hi Ash, bit of background my name is Mike Yeoman I have been a volunteer in that area of the ground for 13 years, just a quick explanation of the events of Tuesday night, with the amount of people outside waiting for tickets at 7:15pm I took it upon myself to get tickets from the office and sell them outside to take pressure off the office and reduce the build up outside, when this did not work we set up a cash payment outside the office, again this did not help so I took it upon myself to take a float to the turnstile for cash payments with the intention of getting everyone into the ground before kick off which we eventually achieved, I take on board your comments and in hindsight selling tickets outside the ground was probably the wrong thing to do but my intention was to clear the area before kick off, in defence of the club tickets had been on sale well in advance of the game but when you get 250 - 300 people turning up in the last half hour there is not a lot you can do about it, it was a learning curve. Hope that explains how the situation arose and the decisions behind it. don't bother Mike what ever you do there will always be someone that complains you are all doing your best so just carry on
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Post by garstang7 on Aug 20, 2021 7:24:47 GMT
Thanks go to people like Mike for their support to the club, never is or was a perfect system.
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finbaar
Rank = Shaun Vipond
Posts: 227
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Post by finbaar on Aug 20, 2021 14:59:40 GMT
It's great to see people helping the club out. But this was only needed because we weren't accepting cash at the turnstiles. Or am I missing something obvious? Queue to pay then queue to enter Vs queue to pay & enter. You tell me which is best.
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braken
Rank = Ryan McLuskey
Posts: 86
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Post by braken on Aug 20, 2021 15:13:37 GMT
It's great to see people helping the club out. But this was only needed because we weren't accepting cash at the turnstiles. Or am I missing something obvious? Queue to pay then queue to enter Vs queue to pay & enter. You tell me which is best. "Missing something obvious" In my view yes. The queue would have still been there, 200 people waiting to pay cash at the turn style. The obvious answer is get a ticket through the week and if this is not possible get down EARLIER!
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martin
Rank = Matthew Berkeley
Posts: 100
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Post by martin on Aug 20, 2021 16:06:09 GMT
Yes, I remember Mike from the time when I was a Vice President. He was always very professional, welcoming and someone who inspired confidence when you arrived at the ground.
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