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Post by Ash on Aug 20, 2021 21:10:37 GMT
It's great to see people helping the club out. But this was only needed because we weren't accepting cash at the turnstiles. Or am I missing something obvious? Queue to pay then queue to enter Vs queue to pay & enter. You tell me which is best. "Missing something obvious" In my view yes. The queue would have still been there, 200 people waiting to pay cash at the turn style. The obvious answer is get a ticket through the week and if this is not possible get down EARLIER! I dont get this attitude that its the customer/fans who are at fault, clearly its the system which couldnt cope with peak volumes and needs urgent review. Fans havent asked for this system, its been forced on them. How a club thats just turned 100 couldnt have predicted the majority of fans would turn up in the 30 mins before kick off is beyond me, literally happens every match at every club in the country In fact most people questioning it on here probably were expecting it to fail and why they were concerned in raising it. Saying that people just need to turn up earlier, is backwards thinking, what if people cant? what if they have work until 6 and need their tea? or kids to deal with? or dogs to walk? or a 3 hour drive to get there? or elderly relatives to sort out first? or want to minimise the amount of time they are out of the house due to covid anxiety? or couldnt get down in the week because the office is only open during working hours? I work in contact centre delivery, when loads of customers phone in all at once our staff dont have a go at them for all choosing the same time to call, we have more staff, or ways they can self service, or we apologise for their wait an look at how we can handle it better in future. 200 people paying cash at turnstile would be significantly quicker than processing 200 PDQ payments as well so that argument is invalid especially as Reds used to have multiple cash turnstiles and what? has 1 card machine in office? For context my day job is a customer experience designer, this is why i have little time for procedures that make it easier for the business at the expense of the customer and especially for attitudes or "why doesnt the customer just do as we want?" spoiler - they wont they have their own priorities and nuances, which are more important than yours. They have their own routines that dont tend to change. Thats why businesses spend so much in meeting their customer's needs, not vice versa.
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Post by gracelands on Aug 21, 2021 9:41:24 GMT
Ash - Thats one of the best put together arguments I've read. If someone is going to challenge that then I hope they put as much time into thinking about it before typing it.
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Post by starboy on Aug 21, 2021 10:45:32 GMT
Talking to some one yesterday at the ground there say this will carry on for a lot longer going to the office for your ticket
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finbaar
Rank = Shaun Vipond
Posts: 229
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Post by finbaar on Aug 21, 2021 11:02:40 GMT
It's great to see people helping the club out. But this was only needed because we weren't accepting cash at the turnstiles. Or am I missing something obvious? Queue to pay then queue to enter Vs queue to pay & enter. You tell me which is best. "Missing something obvious" In my view yes. The queue would have still been there, 200 people waiting to pay cash at the turn style. The obvious answer is get a ticket through the week and if this is not possible get down EARLIER! Ash has already refuted the 'EARLIER' argument and I'll just add that this doesn't effect me as I'll be able to get down during the week to pick up my tickets. But it isn't about ME - it's about those who can't get down before Saturday afternoon. Why are the being asked to queue up TWICE to pay by cash and enter the ground? Why can't they pay cash at the turnstile? What is the reason behind that? You need one person to take the cash and issue the ticket and another on the turnstile. That's more people than one person taking cash on the turnstile. I'll ask again, am I missing something? If I am please explain what it is.
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Post by westworld on Aug 21, 2021 17:02:40 GMT
One cash turnstile open today, big queue mind while I waltzed in quickly with my ticket
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Post by cumberlandgap on Aug 21, 2021 21:07:34 GMT
I understand that maybe online ticketing is expensive - but why not offer it with the cost added on to each ticket? I can't imagine it would be prohibitive, maybe 50p extra? Spot on. We are all used to paying booking fees. 50p sounds fair. It would be good to get an automatic reminder in order to accept on the phone. Edit: If possible, set up the booking fee as a payment to the Supporters' Club in the form of a gift so as not to attract VAT.
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chrisb
Rank = Alex Wimmer
Posts: 20
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Post by chrisb on Aug 22, 2021 17:46:48 GMT
Just joined and this is my first post!! I visited the office before the Marine game as I couldn't find any information on how to get tickets or office opening hours. Luckily they were open and I explained to a really helpful lady who sorted my tickets and said she would check the website. That afternoon this appeared. I just wanted to say thanks to the club for their help, listening and sorting the issue.
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